FAQs


How long does it take my package to arrive?  

Orders are processed within 1-3 business days and then dropped off at the post office Monday-Friday.  Orders received over the weekend and on holidays will be processed the following business day.

What about international Shipping? 

International orders usually take 1-3 weeks for arrival depending upon customs and size of package. Orders usually arrive in 10-25 business days.

How can I find my tracking number? 

your tracking number is provided in your confirmation email that is sent after you have completed your purchase. 

The tracking service shows that my package has been delivered, but I did not receive anything. Why is this?

Please ask your neighbors if they have signed for your package and check your mailbox.  If not there check for your package at your local post office. Remember to bring your ID!  If you still cannot find your package, contact us at nfrealmusicmerch@gmail.com

How do I change my order? 

The NFREALMUSIC Webstore processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting us at nfrealmusicmerch@gmail.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. We will not be able to add items to an order once it has been submitted.

My item is too big/too small, can I return my item for a different size? 

unfortunately we do not do exchanges of sizes, in order to get a different size you will need to return your item using the return policy instructions listed below, from there you will have to place a new order for the correct size.  On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment except for defective items.

What is your Return Policy? 

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment except for defective items.

Please include the following with your return:

  • Your mailing address
  • Your phone number
  • Order confirmation number
  • What you are returning and why
  • How you would like us to handle your return or exchange

We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Mail to:

NFREALMUSIC attn: Returns
PO BOX 160179
Nashville, TN 37216

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

  • Any apparel item that has obvious signs of use
  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
  • Downloadable media or software products
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • "Final Sale" items