FAQs


How long does it take my package to arrive?  

Orders are processed within 1-3 business days and then dropped off at the post office Monday-Friday.  Orders received over the weekend and on holidays will be processed the following business day.

In stock,  non-pre-order items shipping to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. APO addresses have an average transit time of 10-21 days. 

What about international Shipping? 

International orders usually take 1-3 weeks for arrival depending upon customs and size of package. Orders usually arrive in 10-25 business days.  International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery. 

A Note To Customers Living Outside the United States 
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

How can I find my tracking number? 

your tracking number is provided in your confirmation email that is sent after you have completed your purchase by clicking the "view my order" button. 

The tracking service shows that my package has been delivered, but I did not receive anything. Why is this?

Please ask your neighbors if they have signed for your package and check your mailbox.  If not there check for your package at your local post office. Remember to bring your ID!  If you still cannot find your package, contact us at nfrealmusicmerch@gmail.com

NFREALMUSIC MERCH is not responsible for stolen merch, if a package says delivered and did indeed never arrive you will need to file a missing claims report at USPS.com

I never received my confirmation email of my order.

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems send us an email.

How do I change my order? 

The NFREALMUSIC Webstore processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting us at nfrealmusicmerch@gmail.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. We will not be able to add items to an order once it has been submitted.

My item is too big/too small, can I return my item for a different size? 

unfortunately we do not do exchanges of sizes, in order to get a different size you will need to return your item using the return policy instructions listed below, from there you will have to place a new order for the correct size.  On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment except for defective items.

What is your Return Policy? 

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment except for defective items.

Please include the following with your return:

  • Your mailing address
  • Your phone number
  • Order confirmation number
  • What you are returning and why
  • How you would like us to handle your return or exchange

We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Mail to:

NFREALMUSIC attn: Returns
PO BOX 160179
Nashville, TN 37216

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

  • Any apparel item that has obvious signs of use
  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
  • Downloadable media or software products
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • "Final Sale" items